Latest Updates

Established downtime procedures and clinical judgment are enabling providers to continue providing care safely at AnMed locations. Doctors have access to medical records and the ability to prescribe medications and procedural treatments as needed, though on a temporarily limited basis. Protecting patients and providing safe care remain their highest priorities. In some cases, they may reschedule appointments or order transfers, diversions and new processes.

We understand this uncertainty is stressful. Because some of our systems remain unavailable, we may not be able to access schedules or proactively contact every affected patient as quickly as we would like.

At this time, we cannot confirm the status of individual appointments or procedures unless patients have been contacted directly. We will communicate updates as soon as more information becomes available and will reach patients directly whenever possible.

Yes, you should safely go to AnMed Labor and Delivery at AnMed Medical Center if you’re going into labor. Our teams have established downtime procedures to continue providing care safely at open locations, with temporarily limited access to some systems and services.

In the event of a medical emergency, call 911. The Emergency Department at AnMed is caring for emergency patients.

If you have a question for your doctor’s office, you may call 864-824-3850 between 9 a.m. and 4 p.m. Monday through Friday. Physician offices are open for scheduled appointments. At this time, it’s helpful if you bring all your medications in their original containers to your scheduled appointments. Please understand that some services are temporarily impacted. We understand how frustrating this is. We are working to restore operations as safely and quickly as possible and will share updates through official AnMed communication channels.

Scheduled appointments are being kept at open locations, unless team members contact patients directly. Patients are not required to confirm scheduled appointments at this time. Patients may call 864-824-3850 between 9 a.m. and 4 p.m. Monday through Friday with questions about scheduling and appointments, prescription refill requests and non-urgent medical concerns. We are answering all questions as best we can as quickly as possible. We are currently temporarily unable to confirm or reschedule upcoming appointments by phone or MyChart.

Progress is being made on providing a temporary system for patients to view their MyChart records, but our cybersecurity incident has temporarily impacted quick, convenient access to MyChart for our patients. More information will be shared as updates are available. Patients are not required to confirm scheduled appointments at this time.

Please bring all medications in their original containers to your scheduled appointments. We appreciate understanding and patience as the health and safety of our patients guides every decision amid response to our cybersecurity incident. We are committed to answering questions as quickly and fully as possible, but our phone and internet systems are temporarily disabled, and access to some systems and services is limited.

No, AnMed will not bill patients for missed appointments due to our cybersecurity incident. We understand this incident is frustrating, and we regret the impact on our patients.

Patients are not required to confirm scheduled appointments at this time. Scheduled appointments are being kept at open locations, unless team members contact patients directly. Patients may call 864-824-3850 between 9 a.m. and 4 p.m. Monday through Friday with questions about scheduling and appointments, prescription refill requests and non-urgent medical concerns. We are currently temporarily unable to confirm or reschedule upcoming appointments by phone or MyChart.

In an effort to communicate with patients and ensure continuity of care, AnMed has acquired temporary cell phones from a number of sources, including community partners from outside of the Upstate area. As a result, you may receive a call about your care from an unfamiliar phone number, which, in some cases, may have an 843 or other area code. Although we are not aware of any attempts by unauthorized persons to impersonate AnMed staff, we encourage you to use caution. AnMed representatives will never ask you for your payment information or social security number over the phone. However, you may be asked to provide your date of birth in order to confirm we provide accurate information.

If you have a prescription refill request, you may call the following number between 9 a.m. and 4 p.m. Monday through Friday: 

• 864-824-3850

Our cybersecurity incident has impacted quick, convenient access to results and records for our patients, though progress is being made on providing a temporary system for patients to view their MyChart records. Our team will make every effort to contact patients with test results directly. More information will be shared as updates are available.

Access to certain systems and services is temporarily affected by the cybersecurity incident. We understand this may be frustrating, and we regret the impact on our patients. Our teams are working to restore full, secure access as quickly and safely as possible. As soon as additional information about medical records requests is available, we will share it through our regular updates.

Our teams are working around the clock to restore systems safely. Because this remains an active response, we cannot provide a timeline until we know more. We are committed to sharing updates as information becomes available.

At this time, AnMed has no evidence that patients have been targeted by anyone with malicious intent as a result of this incident. We understand why patients and community members may be concerned. Patients should continue to use caution with electronic communications and rely on AnMed’s official updates for the most current information.

Some patients may continue to receive appointment reminders generated outside of our internal systems. Patients are not required to confirm appointments at this time. If you have a scheduled appointment, you should keep it unless you’ve been contacted directly by AnMed.

Patients of Radiation Oncology are being seen as scheduled this week, but services are limited to provider consultations and visits at this time. We appreciate understanding and the collaboration of partners as the health and safety of our patients guides every decision. Radiation Oncology team members will directly call patients with appointment confirmations daily.

Imaging teams are calling patients daily to reschedule their scheduled appointments. If you need to schedule a new appointment for Imaging (MRI, CT, ultrasound, mammograms, X-rays), please call 864-824-3850 during the following days and times:

• Monday – Friday, 9 a.m. – 4 p.m.
• Saturday, 9 a.m. – Noon
• Sunday, 1 p.m. – 4 p.m.

Except for our AnMed Laboratory Services location on Fant Street in Anderson, Laboratory Services locations are open as scheduled. Due to the current temporary system outage, patients should bring a printed lab order to the lab. Electronic orders may not be available at this time. If you do not have a printed lab order, your lab test may not be able to be performed. If you did not receive a printed lab order, please visit your doctor’s office before going to the lab.

Yes, the credit union is operating on a normal schedule. While regular phone lines are down, you may reach the office temporarily at 843-501-4653.

Auto payments are being received. Though we cannot provide individual confirmations at this time, your bank can provide that confirmation.

Our teams are managing accounts with established downtime procedures, and they will ensure no account is referred to a collection agency during this time. We understand this incident is frustrating, and we regret the impact on our patients.

Beginning Tuesday, Aug. 4, patients with billing questions can contact Customer Service at our Business Office between 9 a.m. and 4 p.m., Monday through Friday, at any of the following numbers:

• 843-632-0548
• 843-601-2209
• 843-845-7082

Our investigation is ongoing with the assistance of cybersecurity specialists and state and federal authorities. At this time, we have not confirmed the scope of any potential impact to patient health or financial information. If our investigation determines that patient information was affected, we will notify individuals and provide guidance on recommended next steps.

We are aware that some patients recently received a series of text messages regarding payment. These messages were sent by a third-party partner in error. We apologize for the confusion and do not anticipate that patients will receive additional automated messages of this kind.